In compliance with the Accessibility for Ontarians with Disabilities Act (AODA, 2005) Customer Service Standard, our policies, practices and procedures governing the provision of programs and services to persons with disabilities are available on request.
Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be offered by telephone, in writing, or by email.
Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. A representative will respond within 21 business days.
Feedback may be provided to the accessibility coordinator:
Graphic Design & Production Specialist
Ontario Centres of Excellence
156 Front Street West, Suite 200
Toronto, Ontario, Canada M5J 2L6
Telephone: 416-861-1092/ 1-866-759-6014 ext. 1101
If a person with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs — at no additional cost to them.
If we are not able to meet the person’s particular requirement in a reasonable timeframe, we will inform them and will work with them to determine an alternate method or will provide a summary of the information.